CPNI Policy
Author: Web Team Reference Number: AA-00276 Views: 7683 Created: 2013-03-06 19:53 Last Updated: 2013-03-06 20:55 0 Rating/ 0 Voters

GLOBALSTAR CPNI POLICY

Globalstar is committed to maintaining the  privacy of its customers’ proprietary information.  Herein, we describe what information we  protect and how we protect it.

CPNI PROTECTIONS
Customers of our services have the right,  and Globalstar has a duty, under federal law, to protect the confidentiality of  certain types of information known as “Customer Proprietary Network  Information,” or “CPNI” for short.  CPNI  includes information such as:  (1)  information about the quantity, technical configuration, type, destination,  location, and amount of use of services by any specific customer; and (2) information  contained on a customer’s bill concerning services he received, including any  information that pertains to the transmission of specific telephone calls (referred  to as “call detail information”).  Examples  of CPNI include information typically available from  telephone-related details on a customer’s monthly bill, details regarding the  calls a customer makes, and information regarding the types of service that a  subscriber purchases.  CPNI  does not include things like customer name, address, or telephone number  (referred to as “subscriber list information”), or aggregate information or  data that is not specific to a single customer.

Unless Globalstar obtains customer approval,  Globalstar will not use CPNI to market products and  services to a customer other than to market service offerings (e.g., service enhancements) among the  categories of service that the customer already purchases from Globalstar.

APPROVAL
From time to time, Globalstar would like to  use the CPNI it has on file to provide a customer with  information about Globalstar’s communications-related products and services or  special promotions. Globalstar’s use of CPNI may also  enhance its ability to offer products and services tailored to a customer’s  specific needs.  Accordingly, Globalstar will  sometimes contact customers in writing, notify them of their CPNI rights, and seek  approval so that Globalstar may use CPNI to let a  customer know about communications-related services other than those to which  the customer currently subscribes that Globalstar believes may be of interest  to the customer.  In addition to  informing the customer of his rights regarding CPNI disclosure, this contact  will specify the types of information that constitute CPNI, specify the  entities that will receive the CPNI, describe the purposes for which the CPNI  will be used, and notify customers that Globalstar will wait a minimum of  thirty (30) days before assuming customer approval.  If a customer approves of such use of his  CPNI, the customer need not take any action.   If a customer does not approve of such use of his CPNI, the customer can  object to the proposed use at any time by calling the appropriate number listed  below.  Updated notices will be sent to  customers every two (2) years, and Globalstar maintains records of  notification, whether oral, written, or electronic, for at least one (1) year.  In the event that an opt-out mechanism does  not work properly, Globalstar must notify the Federal Communications Commission  within five (5) business days.

Globalstar provides its customers with other  methods for restricting the use of, disclosure of, and access to their CPNI.  For example, a customer may withdraw  Globalstar’s right to use his CPNI at any time by calling one of the following  telephone numbers:
  
Globalstar Customers: North America 877-452-5782
International 985-327-7500

If a customer denies or restricts his  approval for Globalstar to use his CPNI, there is no  impact on how Globalstar provides any services to which the customer subscribes.   Any denial or restriction of a  customer’s approval remains valid until the customer affirmatively revokes or  limits such approval or denial.

In  some instances, Globalstar will want to share a customer’s CPNI  with its independent contractors and joint venture partners in order to provide  the customer with information about Globalstar’s communications-related  products and services or special promotions.  Prior to sharing a customer’s CPNI with its independent contractors or joint venture  partners, Globalstar will obtain written permission from the customer to do so.

CUSTOMER AUTHENTICATION
Federal privacy rules require Globalstar to  authenticate the identity of its customer prior to disclosing CPNI.   Customers calling Globalstar’s customer  service center can discuss their services and billings with a Globalstar  representative once that representative has verified the caller’s identity.  Globalstar customer service personnel are not  allowed to release CPNI during customer-initiated telephone calls.  Globalstar will only release call detail  information by sending it to the address of record or by calling the customer  at the telephone number of record.

NOTIFICATIONS OF CERTAIN ACCOUNT CHANGES
Globalstar will notify customers immediately  of certain account changes, including changes to a customer’s online account,  password, password authentication information, or address of record.  This notification does not reveal the changed  information.  This notification, which  will take place through voicemail, e-mail, or mail to the relevant telephone  number or address of record, provides an additional measure of security against  changes to an account without the customer’s knowledge.

Globalstar customer service personnel will  respond to requests for changes to a customer’s online accounts, passwords,  password authentication information, or address of record during a customer‑initiated  telephone call by informing the customer of the need for additional validation  in order to proceed.  Specifically, customer  service personnel will inform the customer that he will need to terminate the  customer‑initiated telephone call and call the customer back on his telephone  number of record before proceeding.  If there  is no response to this call, Globalstar customer service personnel will send an  e-mail to the customer’s e-mail account of record (if any).  Written notification to the address of record  will only be sent if there is no response to either voice or e-mail requests  for confirmation.

DISCLOSURE OF CPNI
Globalstar may disclose CPNI in the following circumstances:
     
  • When the customer has approved use of their CPNI for Globalstar and/or its joint venture partners     and independent contractors (as the case may be) for sales or marketing purposes.
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  • When disclosure is required by law or court order.
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  • To protect the rights and property of Globalstar or to protect customers and other carriers from     fraudulent, abusive, or unlawful use of services.
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  • To provide services to the customer, including assisting the customer with, for example, repair     services.
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  • To bill or collect for services.

PROTECTING CPNI
Globalstar uses numerous methods to protect CPNI.  These methods  include software enhancements that identify whether a customer has approved use  of its CPNI (i.e.,  the status of a customer’s CPNI approval can be clearly established).  In addition:
     
  • All online access to CPNI is password protected and the password is not prompted by asking for     readily available biographical information or account information;
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  • All Globalstar customer service personnel are trained on how CPNI is to be protected and when it     may or may not be disclosed; and
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  • All marketing campaigns are reviewed by a Globalstar supervisory committee to ensure that all such     campaigns comply with applicable CPNI rules (e.g., sales personnel must obtain supervisory     approval of any outbound marketing request for customer approval, records of compliance are     retained for a minimum of one (1) year).

Globalstar maintains records of its own sales and  marketing campaigns that utilize customer CPNI as well as those  of its joint venture partners and/or independent contractors (if applicable).  These records include a description of the  campaign, the specific CPNI that was used in the  campaign, and what products and services were offered as part of each campaign.   Globalstar also keeps records of all  instances in which CPNI is disclosed to third parties  or where third parties were allowed access to customer CPNI.  Globalstar retains these records for a  minimum of one (1) year.

Globalstar will not release CPNI  during customer-initiated telephone contact without first authenticating the customer’s  identity in the manner set forth herein.  Violation of this CPNI  policy by any Globalstar employee will result in disciplinary action against  that employee as set forth in the Globalstar Employee Handbook.

BREACH OF CPNI PRIVACY
In the event Globalstar experiences a privacy breach  and CPNI is disclosed to unauthorized persons, federal  rules require Globalstar to report such breaches to law enforcement.  Specifically, Globalstar will notify law  enforcement no later than seven (7) business days after a reasonable  determination that such breach has occurred by sending electronic notification  through a central reporting facility to the United States Secret Service and  the Federal Bureau of Investigation.  Globalstar generally cannot inform its customers  of the CPNI breach until at least seven (7) full days following  notification to law enforcement, and may only do so at that time if law  enforcement agents have not requested that it further postpone disclosure.  Additionally, Globalstar is required to  maintain records of any discovered breaches, notifications to law enforcement  regarding the breach, law enforcement’s response (if any) to the notifications,  and notifications made to customers.   These records will include, if available, the date that Globalstar  discovered the breach, the date the company notified law enforcement, the date  the company notified customers, a detailed description of the CPNI that was  breached, and the circumstances of the breach.   Globalstar will retain these records for a period of not less than two  (2) years.

NOTIFICATION OF CHANGES TO THIS POLICY
If Globalstar changes its CPNI  Policy, we will post those changes at http://www.Globalstar.com/CPNI and possibly in other places Globalstar deems appropriate, so that the public  can be aware of what information Globalstar collects, how Globalstar uses it,  and under what circumstances, if any, Globalstar discloses it.  If a customer decides to continue receiving  services after Globalstar makes any changes to its CPNI  Policy, the customer shall be deemed to have given express consent to the  changes in the revised policy.
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