E-commerce Shipping and Returns Policy
Author: Web Team Reference Number: AA-00210 Views: 20036 Created: 2010-10-08 18:36 Last Updated: 2017-07-12 18:47 0 Rating/ 0 Voters


How Do I Return My Unopened Hardware?

  1. Contact Globalstar Customer Relations at customerservice@globalstar.com.
  2. Provide your ESN, Order ID number and date of purchase/activation along with your customer information.
  3. Globalstar Customer Relations will assess the return and provide you with the necessary information regarding your return request.
  • Customer is responsible for return freight arrangements and costs. Collect shipments are not accepted. 
  • All returns must include the RMA (Return Merchant Authorization) number prior to shipping. Items returned without a RMA number will be refused.
  • Allow 4-6 weeks for your credit card statement to reflect the refund.


  • Shipping is based on a combination of weight and destination.
  • Orders will be processed and generally shipped in 1-2 business days, via Ground delivery, pending stock availability.
  • Orders will generally arrive within 3-9 business days, based on ship address location. 
  • Any change requests after your order has been submitted cannot be guaranteed.
  • Orders with a shipping address containing a PO Box will be shipped via Postal Service.

General Information

All hardware purchased or activated after 30 days are not eligible for refund.

Tax charges for this order are based on hardware purchased.

Please note that this is an approximation of taxes and actual charges to your credit card may be different from estimated amount.

For full information on general terms of service, please refer to the Terms and Conditions.
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